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CORONAVIRUS (COVID-19) RESOURCE CENTER Read More

VA NEW MEXICO HEALTHCARE SYSTEM

Hospital Type: Acute Care - Veterans Administration

Hospital Owner: Veterans Health Administration

Emergency Services: Yes

Hospital Overall Rating:


VA NEW MEXICO HEALTHCARE SYSTEM
State Average
National Average
Nurse Communication
Patients who reported that their nurses Always communicated well
79%
76%
79%
Patients who reported that their nurses Usually communicated well
17%
18%
16%
Patients who reported that their nurses Sometimes or Never communicated well
4%
6%
5%
Doctor Communication
Patients who reported that their doctors Always communicated well
82%
76%
79%
Patients who reported that their doctors Usually communicated well
14%
17%
16%
Patients who reported that their doctors Sometimes or Never communicated well
4%
7%
5%
Received help as soon as they wanted
Patients who reported that they Always received help as soon as they wanted
68%
67%
66%
Patients who reported that they Usually received help as soon as they wanted
25%
23%
24%
Patients who reported that they Sometimes or Never received help as soon as they wanted
7%
10%
10%
Staff Explained Medicine
Patients who reported that when receiving new medication the staff Always communicated what the medication was for
79%
73%
75%
Patients who reported that when receiving new medication the staff Usually communicated what the medication was for
14%
16%
15%
Patients who reported that when receiving new medication the staff Sometimes or Never communicated what the medication was for
7%
11%
10%
Room & Bathroom Were Clean
Patients who reported that their room and bathroom were Always clean
76%
70%
72%
Patients who reported that their room and bathroom were Usually clean
17%
19%
18%
Patients who reported that their room and bathroom were Sometimes or Never clean
7%
11%
10%
Area Quiet at Night
Patients who reported that the area around their room was Always quiet at night
58%
63%
62%
Patients who reported that the area around their room was Usually quiet at night
31%
28%
28%
Patients who reported that the area around their room was Sometimes or Never quiet at night
11%
9%
10%
Given information about what to do during recovery
Patients who reported that YES, they were given information about what to do during their recovery at home
87%
82%
86%
Patients who reported that NO, they were not given information about what to do during their recovery at home
13%
18%
14%
Hospital Rating
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
74%
66%
71%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
21%
23%
20%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
5%
11%
9%
Would Patient Recommend Hospital
Patients who reported YES, they would definitely recommend the hospital
72%
62%
69%
Patients who reported NO, they would probably not or definitely not recommend the hospital
4%
8%
6%

Phone

  • 505-256-2889

Address

  • 1501 SAN PEDRO DRIVE SE
    ALBUQUERQUE, NM 87108